No Reservations: How Insurance Companies and Policyholders Can Work Together to Successfully Mediate Complex Claims

As the cost of litigation increases and more insurance policies include ADR provisions, mediation has become a crucial component of the claims resolution process. For mediation to be successful, the policyholder and insurer(s) must be able to work together— which may be easier said than done if the insurer has issued a reservation of rights or denied coverage for a portion of the claim.  This panel will explore rights, rules, and strategies for insurers, policyholders, and claims executives as they seek to negotiate complex claims and coverage issues in an effort to “get to yes.” 


Diana Gliedman, Shareholder, Anderson Kill

Laura Kerns, Vice President, Senior Claim Consultant, Conner Strong & Buckelew

Gary StrongPartner, Gfeller Laurie LLP