Tech-enabled Humanity: Bridging the Generational Communication Gap

Communication and empathy in the claims process are crucial for successful outcomes. But what is the best method to reach an injured worker in a world where the Boomers, Millennials, and GenXers all want to communicate differently? Generational gap conflicts can lower engagement in the claims process, which creates friction that can lead to treatment delays and increased litigation. Our industry expert panelists will share insights and data that demonstrate the steps they have taken to create a people-centric claim-handling approach that works! Attendees will also hear how they are using innovative technologies to simplify and humanize the claims process between all stakeholders. Walk away from this session with new tools and tips that you can put into practice immediately to improve your program outcomes.


Jason HacklingDirector II, Complex Workers Comp, Helmsman Management Services 
Stacy HansonChief Growth Officer, Gain Life 
Shanita PardueAssistant Vice President, Team Manager, Hiscox USA