The Claims Customer Experience: How can it be your Differentiator?

This session will focus on the considerations needed to develop a cohesive customer experience strategy, including both digital resources and people. We’ll discuss the concept of customer broadly so whether you work for a claims organization, law firm, or industry vendor, there will be something for everyone!


Kimberly Vaughn, Vice President,  AmeriTrust
Robert Kopka, Attorney, Kopka Pinkus